Student Refunds
What is a student refund?
A student refund occurs when funds received by the University including scholarships, grants, student loans, and student payments exceed all student account charges.
When are student refunds issued?
Student refunds, resulting from Title IV funding*, are issued within 14 days of the date all student account charges are paid and the account reflects a credit balance.
Charges are considered paid after the University receives the funds. An asterisk (*), next to your financial aid awards on your student account, indicates anticipated funds that have not been received by the University. Refunds cannot be issued from anticipated funds.
*Examples of Title IV funding include Federal Direct Subsidized and Unsubsidized loans, Federal Direct PLUS loans, and Pell and SEOG grants.
How do I know if my refund has been issued?
You can view your student account via PointWeb to see if your refund has been issued. If a student refund was issued, you will see the description “A/R Refund”.
A refund resulting from a Federal Direct PLUS loan will be issued to the parent borrower. If a refund was issued to a parent, you will see the description “A/R Refund/PLUS”.
Instructions on how to view your student account are available on the How to View and Pay Bill Online page.
How do I sign up for direct deposit?
The Office of Student Accounts uses direct deposit as the primary method for issuing student refunds. Point Park's refund servicer is Heartland ECSI RefundSelect.
Direct deposit enables students to receive their refunds faster and more securely than paper checks. Please visit Direct Deposit to enroll.
Paper checks are still an option through Heartland ECSI RefundSelect; however, direct deposit is the quickest and safest method of disbursement of student refunds.
Paper refund checks are mailed to the current address on file with the University. It is the student's responsibility to make certain that the address on file is accurate.
Can I use my credit balance to buy books?
A credit balance can be used to buy books at the University's bookstore. Please visit the Bookstore Charges page for details.