The Office of Student Accounts uses direct deposit as the primary method for disbursement of student refunds. Point Park eRefund, serviced by PNC Bank, is a streamlined refund process that enables students to receive their refunds faster and more securely than paper checks. Students will receive an email from PNC Payment Portal with a Temporary Activation Code that will enable you to log in to Point Park eRefund and get started. Once you have enrolled, you can log in to manage your banking information and check on refund activity at any time.
For more information about refunds, please visit the Office of Student Accounts Student Refunds page.
FAQ's-Point Park eRefund
Q: What is the Point Park eRefund?
A: Point Park eRefund is a service that provides fast, convenient processing of student refunds from financial aid or other sources on their student account. Point Park eRefund enables a student to have any refunds deposited directly into an existing bank account. No problems with lost checks, an old address or waiting for the mail.
Q: What are my options for receiving refunds?
A: You have three options:
- Direct Deposit into a PNC Bank Account.
- Direct Deposit into a bank account at another financial institution.
- Paper Check is the default if no faster option is selected. But, you should still go in and set up your address, so your check goes to your current address. If you choose this option, please allow an additional 7 – 10 days for processing and mailing.
Q: How do I get started?
A: Students will receive an email through their Point Park University email account with a temporary Activation Code. This code enables a student to log in to Point Park eRefund and set up contact information and payment preference. When you log in, have your bank account information available too, so you can set up Direct Deposit—the fastest way to receive your refunds. You’ll need the bank routing number and the account number, which can be found at the bottom of your checks.
Q: When should I set up my Point Park eRefund?
A: Log in to Point Park eRefund as soon as you receive your temporary activation code, so that you are set up and don’t have to worry about it later. That way, if you are eligible for a refund, it can be deposited directly into your checking account.
Q: What are the advantages of having my refunds deposited directly to an existing bank account?
A: The advantages of having your refund deposited directly into either a PNC Bank account or an account at another bank is that you will receive your refund faster, more securely, and you do not need to worry about whether your address is current.
Q: How will I know when my financial aid or other refund has been deposited to my bank account?
A: You will receive an email notification from PNCPaymentPortal@pnc.com to the email address you provided when funds are ready to be sent to your bank account. When you receive this message, you can check your bank account online, at an ATM or at your bank's branch office.
Q: Can I have my refund deposited to any bank account?
A: Yes, when you log in to set up your account, just click on the Direct Deposit Option and complete the information. And, if you change your mind, or need to update contact information, you can use Point Park eRefund to change/update your banking information at anytime.
Q: Is there a fee for having the funds directly deposited into my account?
A: No. There are no fees for students using this service, regardless of which payment option is selected.
Q: Can I still pick up a refund check from the Office of Student Accounts?
A: No. The University's policy is that all refund checks must be sent through PNC, which services Point Park eRefund. Each student is responsible for ensuring that the contact information in Point Park eRefund is accurate. Select Direct Deposit into your checking account and your refunds will be automatically deposit—this is the fastest way to receive your payments. Students are also responsible for ensuring that their address is current if they don’t select Direct Deposit. Paper checks are the default and the address will be mailed to the address you have indicated in Point Park eRefund.
Q: What happens if I don't activate my Point Park eRefund and select my preference for receiving my refunds?
A: A refund check will be mailed to the address you have on file at Point Park University. Remember to allow up to two additional weeks for check processing and mailing. For a faster refund, it is recommended that you sign up for Direct Deposit on Point Park eRefund.
Q: I'm a parent. Can I receive my PLUS refund in another form other than a paper check?
A: Not at this time.
Q: Who do I call if I have a concern with my refund?
A: For questions about Point Park eRefund call PNC at 1-800-745-7577. For questions regarding refund eligibility or the amount of your refund, please contact Point Park University, Office of Student Accounts, at 412-392-3444.